Call center management on fast forward : succeeding in today's dynamic inbound environment (Record no. 11883)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00391nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 201203s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780965909303 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | CLE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cleveland, Brad |
| 245 #0 - TITLE STATEMENT | |
| Title | Call center management on fast forward : succeeding in today's dynamic inbound environment |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | USA |
| Name of publisher, distributor, etc | Call Center Press |
| Date of publication, distribution, etc | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 281 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mayben, Julia |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | JKBS, Gurgaon | JKBS, Gurgaon | General Stacks | 03/12/2020 | 658.812 CLE | DB4324 | 03/12/2020 | 03/12/2020 | Books |