| 000 | 00495nam a2200157Ia 45e0 | ||
|---|---|---|---|
| 008 | 180310s2008 xx 000 0 und d | ||
| 082 | _a658.802 ZEI | ||
| 100 | _aZeithaml, Valarie | ||
| 245 | 0 | _aServices marketing : integrating customer focus across the firm | |
| 250 | _a4 ed | ||
| 260 |
_aNew Delhi _bTMH _c2008 |
||
| 300 | _axxix, 743p | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c846 _d846 |
||