000 00318nam a2200133Ia 45e0
008 180310s2006 xx 000 0 und d
082 _a658.81 DYC
100 _aDyche, Jill
245 0 _aCRM handbook
250 _a
260 _aNew Delhi
_bPearson
_c2006
300 _a331p
942 _2ddc
_cBK
999 _c74
_d74