000 00579nam a2200181Ia 45e0
008 180310s2006 xx 000 0 und d
082 _a658.802 SHA
100 _aShanker, Ravi
245 0 _aServices marketing : The indian perspective
250 _a
260 _aNew Delhi
_bExcel Books
_c2006
300 _axvi, 656p
942 _2ddc
_cBK
999 _c687
_d687