000 00357nam a2200133Ia 45e0
008 180310s2005 xx 000 0 und d
082 _a658.812 ICF.
100 _aICFAI
245 0 _aCase studies in customer relationship management
250 _a
260 _aHyderabad
_bICFAI Press
_c2005
300 _a122p
942 _2ddc
_cBK
999 _c665
_d665