| 000 | 00395nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s2002 xx 000 0 und d | ||
| 020 | _a9780030288920 | ||
| 082 | _a658.8 HOF | ||
| 100 | _aHoffman, K. Douglas; Bateson, John E.G. | ||
| 245 | 0 | _aEssentials of Services Marketing: Concepts, Strategies, & Cases | |
| 250 | _a2nd | ||
| 260 |
_aNew York _bHarcourt College Publishers _c2002 |
||
| 300 | _a569 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6555 _d6555 |
||