| 000 | 00364nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s2004 xx 000 0 und d | ||
| 020 | _a072823739 | ||
| 082 | _a658.8 FIT | ||
| 100 | _aFitzsimmons, James A. | ||
| 245 | 0 | _aService Management: Operations, Strategy, Information Technology | |
| 250 | _a4th | ||
| 260 |
_aNew York _bIrwin McGraw Hill _c2004 |
||
| 300 | _a587 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6493 _d6493 |
||