| 000 | 00402nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s2002 xx 000 0 und d | ||
| 020 | _a9780658001444 | ||
| 082 | _a658.812 NAY | ||
| 100 | _aNaylor, Mary | ||
| 245 | 0 | _aCustomer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't(HB) | |
| 250 | _a3rd | ||
| 260 |
_aNY _bMcgraw-Hill Publishing Co. _c2002 |
||
| 300 | _a234 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6413 _d6413 |
||