| 000 | 00393nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s2003 xx 000 0 und d | ||
| 020 | _a131303201 | ||
| 082 | _a658.812 BAS | ||
| 100 | _aBasch, Michael D. | ||
| 245 | 0 | _aCustomer culture : how Fed Ex and other great companies put the customer first every day | |
| 250 | _a1st | ||
| 260 |
_aNJ _bFinancial Times/ Prentice Hall _c2003 |
||
| 300 | _a304 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6410 _d6410 |
||