| 000 | 00395nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s1999 xx 000 0 und d | ||
| 020 | _a9781574442403 | ||
| 082 | _a658.812 WEI | ||
| 100 | _aWeinstein, Art; Johnson, William C. | ||
| 245 | 0 | _aDesigning and delivering superior customer value : concepts, cases, and applications | |
| 250 | _a1st | ||
| 260 |
_aFlorida _bCRC Press _c1999 |
||
| 300 | _a400 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6401 _d6401 |
||