| 000 | 00364nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191201s2003 xx 000 0 und d | ||
| 020 | _a8179290514 | ||
| 082 | _a388.4068 HIL | ||
| 100 | _aHill, Nigel; Alexander, jim | ||
| 245 | 0 | _aHandbook for measuring customer satisfaction and Loyalty | |
| 250 | _arep | ||
| 260 |
_aNew Delhi _bInfinity Books _c2003 |
||
| 300 | _a290 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6387 _d6387 |
||