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| 008 | 191201s1998 xx 000 0 und d | ||
| 020 | _a814479715 | ||
| 082 | _a658.812 AND | ||
| 100 | _aAnderson, Kristin; Zemke, Ron | ||
| 245 | 0 | _aTales of knock your socks off service : inspiring stories of outstanding customer service | |
| 250 | _a1st | ||
| 260 |
_aNY _bAMACOM _c1998 |
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