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| 008 | 191201s2005 xx 000 0 und d | ||
| 020 | _a97870601000 | ||
| 082 | _a658.812 BAC | ||
| 100 | _aBacal,Robert | ||
| 245 | 0 | _aPerfect Phrases for Customer Service | |
| 250 | _arep | ||
| 260 |
_aNew Delhi _bTata Mcgraw Hill _c2005 |
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