000 00342nam a2200133Ia 4500
008 191201s2005 xx 000 0 und d
020 _a8178814803
082 _a658.818 GAR
100 _aGarikaparthi, Madhavi (ED.)
245 0 _aeCRM: Concepts and Cases (Management Series)
250 _a1st
260 _aHyderabad
_bICFAI
_c2005
300 _a270
942 _2ddc
_cBK
999 _c6361
_d6361