| 000 | 00378nam a2200133Ia 45e0 | ||
|---|---|---|---|
| 008 | 180310s2006 xx 000 0 und d | ||
| 082 | _a658.812 JOH | ||
| 100 | _aJohnson, Michael D | ||
| 245 | 0 | _aImproving Customer Satisfaction, Loyalty, and Profit | |
| 250 | _a | ||
| 260 |
_aSanfrancisco _bJossey Bass _c2006 |
||
| 300 | _axv, 214 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c573 _d573 |
||