000 00345nam a2200133Ia 45e0
008 180310s2005 xx 000 0 und d
082 _a658.8120/GRE
100 _aGreenberg, Paul
245 0 _aCRM at the Speed of Light
250 _a3rd
260 _aNew Delhi
_bTMH
_c2005
300 _axviii, 670
942 _2ddc
_cBK
999 _c387
_d387