000 00346nam a2200133Ia 45e0
008 180310s2001 xx 000 0 und d
082 _a658.8/GRO
100 _aGronroos, Christian
245 0 _aService management and Marketing
250 _a2nd
260 _aNewyork
_bWiley
_c2001
300 _ax, 394
942 _2ddc
_cBK
999 _c348
_d348