000 00342nam a2200133Ia 45e0
008 180310s2005 xx 000 0 und d
082 _a658.81/ZIK
100 _aZikmund, William G
245 0 _aCustomer Relationship Management
250 _a
260 _aN J
_bWiley
_c2005
300 _axix, 179
942 _2ddc
_cBK
999 _c338
_d338