000 00347nam a2200133Ia 45e0
008 180310s2002 xx 000 0 und d
082 _a658.81 JAI
100 _aJaiswal, M P
245 0 _aE-CRM business and system frontiers
250 _a
260 _aNew Delhi
_bAsian Books
_c2002
300 _a254p
942 _2ddc
_cBK
999 _c287
_d287