000 00406nam a2200145Ia 45e0
008 180310s2008 xx 000 0 und d
082 _a658.812 KUM
100 _aKumar, Alok
245 0 _aCustomer relationship management
250 _a
260 _aNew Delhi
_bBiztantra
_c2008
300 _axviii, 350
942 _2ddc
_cBK
999 _c1998
_d1998