000 00346nam a2200121Ia 45e0
008 180310s2015 xx 000 0 und d
082 _a658.804 ZEI
100 _aZeithmal
245 0 _aService marketing, Integrating Customer focus across the firm
250 _a6th
260 _aNew Delhi
_bTMH
_c2015
942 _2ddc
_cBK
999 _c1648
_d1648