000 00393nam a2200145Ia 45e0
008 180310s2006 xx 000 0 und d
082 _a658.802 ZEI
100 _aZeithaml, Valarie A
245 0 _aServices marketing
250 _a3 ed
260 _aNew Delhi
_bTMH
_c2006
300 _axx, 668p
942 _2ddc
_cBK
999 _c162
_d162