000 00345nam a2200133Ia 45e0
008 180310s2005 xx 000 0 und d
082 _a658.812/SHE
100 _aSheth, Jagdish N
245 0 _aCustomer Relationship Management
250 _a
260 _aNew Delhi
_bTMH
_c2005
300 _axv, 544
942 _2ddc
_cBK
999 _c158
_d158