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| 008 | 180310s2008 xx 000 0 und d | ||
| 082 | _a658.81 DAS | ||
| 100 | _aDastoor, B N | ||
| 245 | 0 | _aCustomer satisfaction delight : Success mantra of the 21st Century | |
| 250 | _a | ||
| 260 |
_aNew Delhi _bExcel Books _c2008 |
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| 300 | _a127p 9788174466334 | ||
| 942 |
_2ddc _cBK |
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