000			00352nam a22001577a 4500
003			OSt
008			220303b ||||| |||| 00| 0 eng d
020			_a9780071148818
082			_a658.804 ZAI
100			_aZeithaml, Valarie
245			_aServices Marketing
250			_a1st
260			_aNew Delhi _bTMH _c1996
300			_a700
942			_2ddc _cBK
999			_c11958 _d11958