| 000 | 00407nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 201203s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780071188616 | ||
| 082 |
_a658.812 _bSTO |
||
| 100 | _aStorbacka, Kaj | ||
| 245 | 0 | _aCustomer relationship management : creating competitive advantage through win-win relationship strategies | |
| 260 |
_aSingapore _bMcGraw Hill _c2001 |
||
| 300 | _a160 | ||
| 700 | _aLehtinen, Jarmo | ||
| 942 | _cBK | ||
| 999 |
_c11803 _d11803 |
||