000			00414nam a2200145Ia 4500
008			201203s9999||||xx |||||||||||||| ||und||
020			_a9780070700994
082			_a658.8 _bZEI
100			_aZeithaml, Valarie A.
245		0	_aServices marketing : integrating customer focus across the firm
250			_a5th
260			_aNew Delhi _bTata McGraw Hill _c2011
300			_a763
700			_a; Bitner, Mary Jo; GremlerDwayne D
942			_cBK
999			_c11784 _d11784