000			00401nam a2200133Ia 45e0
008			180310s2008 xx 000 0 und d
082			_a658.802 ZEI
100			_aZeithaml, Valarie A
245		0	_aServices Marketing : integrating customer focus across the firm
250			_a4 ed
260			_aNew Delhi _bTMH _c2008
300			_axxix, 743p 9780070660076
942			_2ddc _cBK
999			_c1032 _d1032