TY  - BOOK
AU  - Seybold, Patricia B.
AU  - Marshak, Ronni T.Lewis, Jeffrey M.
TI  - The customer revolution : how to thrive when customers are in control
SN  - 9780712669849
U1  - 658.812 
PY  - 2001///
CY  - London
PB  - Random House Business Book
ER  -