Improving Customer Satisfaction, Loyalty, and Profit

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TextPublication details: Sanfrancisco Jossey Bass 2006Edition: Description: xv, 214DDC classification:

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Item type	Current library	Call number	Status	Barcode
Books	JKBS, Gurgaon	658.812 JOH (Browse shelf(Opens below))	Available	778

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Previous	658.812 GRE CRM at the speed of light	658.812 GUP Managing customers as investments	658.812 ICF. Case studies in customer relationship management	658.812 JOH Improving Customer Satisfaction, Loyalty, and Profit	658.812 KUM Customer relationship management	658.812 MIL The new successful large account management : how to hold onto your most important customers and turn them into long-term assets	658.812 NAY Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't(HB)	Next

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