Services Marketing : integrating customer focus across the firm
Zeithaml, Valarie A
Services Marketing : integrating customer focus across the firm - 4 ed - New Delhi TMH 2008 - xxix, 743p 9780070660076
658.802 ZEI
Services Marketing : integrating customer focus across the firm - 4 ed - New Delhi TMH 2008 - xxix, 743p 9780070660076
658.802 ZEI